From the East:
Take I-90 West (Jane Addams Memorial Tollway) to the Beverly Road exit (past the Route 59 exit). Turn right on Beverly Road and turn right again on Prairie Stone Parkway. Take a right turn on Pratum Avenue and another right turn into the NOW Arena parking lot. From there, you will be directed to Accessible Parking.
From the West:
Take I-90 East (the Jane Addams Memorial Tollway) to the IL-59 exit. Turn left onto IL-59N/Sutton Road. Take a left onto IL-72 W/W Higgins Road. Take a left on to Prairie Stone Parkway then a left onto Pratum Avenue. Once on Pratum Avenue follow signs into the NOW Arena parking lot on the right. From there, you will be directed to Accessible Parking.
Map of the outside Arena and the accessible parking areas for events. Contact firstname.lastname@example.org or call 847-649-2270 for more information.
From the East:
NOW Arena is committed to providing accessible seating opportunities to all patrons. For this reason, it provides the opportunity to purchase tickets for accessible seating through the same means and under the same terms and conditions as other tickets are sold for each event or series of events held in the building. However, designated accessible seating is limited. It is advised, therefore, that requests for accessible seating be made in advance.
Accessible seating is located on the arena floor (subject to event and availability) and main concourse level.
When a patron has purchased, or otherwise acquired, a ticket to non-accessible seating, and that patron requires accessible seating, NOW Arena will attempt to accomodate that individual and his or her companions if accessible seating comparable to that purchased to the ticketed event remains available. If such seating is not available, the patron and his or her companions will be offered available accessible seating in a non-comparable location. Because events may sell out, however, including tickets sold for accessible seating, it is advised that all accessible seating requests be made in advance. Exchanges of tickets to non-accessible seating for tickets to accessible seating are on a first-come, first-serve basis and there is no guarantee that accessible seating will be available.
When a patron has purchased a ticket to accessible seating and then transfers that ticket to an individual who does not require accessible seating, NOW Arena reserves the right to move that individual and his or her companions to the closest available or comparable non-accessible seating.
NOW Arena reserves the right to take appropriate legal action against individuals who fraudulently obtain accessible and/or companion seating.
Elevators are located next to the main entrance, the suite entrance, and the Club entrance. There are no escalators at NOW Arena.
Assistive listening devices (personal headsets) are available at Guest Services. A valid photo ID is required for use. Sign language interpreter services are also available free of charge. Please contact the box office at (847) 649-2270 and note that a two-week notice is required.
Accessible seating can be purchased online at www.NOWArena.com, or through the Wintrust Box Office at NOW Arena.
All public restrooms on all levels of NOW Arena are accessible.
NOW Arena welcomes patrons who require the use of a service dog, when the animal has been individually trained or is in training to do work or perform tasks for the patron. All service animals must remain on a leash or in a harness at all times.
Guests using a service animal will be responsible for the animal's care and supervision when present at NOW Arena.
Patrons needing accessible seating at the time of an event will be directed to Guest Services for the availability of such seating, which will be distributed on a first-come, first-serve basis. There is no guarantee that accessible seating will be available at the time of the event.